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A clear route to the right help.

Ask a question before ordering, follow up on a report or raise a payment concern. Use the contact options on JTCSignal so your enquiry reaches the right team.

Start a conversation

Tell us what needs attention.

Use an email address you can access, describe the issue and say what clarification or outcome you are requesting. Existing order references are helpful but you do not need to purchase a report to ask a question.

Include relevant context, not passwords, card security codes or confidential website credentials. Keep private report and support links out of the message unless specifically needed through an appropriate channel.

Privacy policy

Already have an order?

Use the conversation in your private order workspace when you can. It keeps the question connected to the payment, inspected website and report. If you cannot open the workspace, use the form below and include the order reference rather than the complete private link.

What happens after you submit

  1. 1.

    A private conversation is created

    A valid submission opens a support conversation and takes you to its private page. Save that link securely; it provides access to the thread.

  2. 2.

    An acknowledgement is queued

    The application queues a service email with access to the conversation. Delivery depends on the email provider and your mailbox; the private page remains the place to check the thread.

  3. 3.

    Continue in the same thread

    Add relevant details or read a response through that conversation. This keeps the context together. A submission acknowledgement is not a completed investigation or a refund decision.

Check the service observations

The status page shows recorded operational observations. It can help distinguish a wider processing issue from a problem with one website, but it is not a guarantee of availability or an estimate of when an individual report will finish.

View service status

What can we help you with?

Choose a topic to prepare the message subject. Include the relevant facts; you do not need to send the same enquiry through several channels.

Before you purchase

Check whether the report fits your website and the work you need. Ask about page coverage, public-page access, languages or the difference between recommendations and implementation.

Ask about this: Before you purchase

A scan or access problem

Tell us the public website URL, the displayed scan status and what happened. Do not send a site administrator password or ask us to bypass private-network and access restrictions.

Ask about this: A scan or access problem

Your report and its evidence

Identify the order and the section or source page you want clarified. A specific observation helps us distinguish a retrieval limit, a factual concern and a proposed improvement.

Ask about this: Your report and its evidence

Payments and invoices

Include the order reference, amount, currency and approximate payment date. If payment is uncertain, check the existing order before paying again. Redact unrelated bank information.

Ask about this: Payments and invoices

Business requirements

Explain who will use the report and any procurement, processing or contractual requirements. A message starts a discussion; it does not establish a custom plan or a signed agreement.

Ask about this: Business requirements

Security or accessibility

Identify the affected page, your browser where relevant and the observed issue. Do not publish exposed private tokens or include unnecessary personal information in a technical report.

Ask about this: Security or accessibility

A few checks before you buy

A clear expectation makes the report more useful. Review these points before authorizing a payment.

  • Check the free scan and confirm that the submitted website is the one you intend to analyze.
  • Choose the appropriate maximum page coverage: Basic up to 1, Pro up to 5 or Ultra up to 20 readable public pages.
  • The purchase provides a digital recommendations report. It does not include publishing changes, ongoing website management or guaranteed search and AI-platform outcomes.
  • Review the final amount, currency, billing information and separate purchase-consent statements. Reports are one-time purchases; an upgrade is a separate order.
  • Raise any required delivery arrangement, processing restriction or organizational agreement before ordering instead of assuming a standard purchase includes it.
Compare the plansSee an illustrative report

Privacy, withdrawal and payment concerns

For a personal-data request, follow the email instructions on the data-deletion information page. That page does not contain a request form. Existing private privacy-case links remain subject to their original access rules.

Data deletion instructions

The dedicated withdrawal page lets you review and confirm a withdrawal statement without a customer account or a required reason. Submission records the request; it does not automatically approve a refund or decide your legal entitlement.

Open the withdrawal processRead the refund policy

A few practical answers

How quickly will I receive a reply?

We review enquiries in their support thread. Timing depends on the issue and the information needed to resolve it. Include the relevant order reference and make any time-sensitive concern clear so we can assess it. Your applicable statutory rights and deadlines remain unchanged.

Can support change my website for me?

The standard purchase is an analysis and recommendations report. It does not provide website administration, implementation work or ongoing optimization. Ask before ordering if you need a different arrangement.

What if I cannot find my private order link?

Use this contact form or the revealed service email and provide the order reference and relevant purchaser details. Appropriate verification may be needed before access is restored. Do not share payment credentials to prove a purchase.

Can I write on behalf of a client or company?

Yes, explain your role and which order or website the question concerns. Providing a public reference does not automatically authorize access to another person’s information; permission or identity checks may be needed.